Manitowoc Cranes is expanding its high-level customer support in India with a new contact centre at the company?s facility in Pune.Customers simply call a toll-free number (000 800 852 1345) to get instant access to the centre, which is also connected to Manitowoc?s international telephone network, meaning customers can call any time or day and speak to a technician about their Manitowoc crane. Technical personnel at the centre are trained on Manitowoc?s products and customer service processes.Operatives at the contact centre can dispatch service personnel, arrange parts shipment, provide technical application support and provide a host of other services.

The contact centre is also linked to other Manitowoc contact centres in China, France and the US.The integrated telecoms network is the most advanced in the crane industry and gives customers access to true round-the-clock support and a broad pool of international expertise.Raman Joshi, Managing Director and Vice President of Manitowoc Cranes India, said it is important to strengthen support services as sales levels continue to grow.?This new contact centre in Pune shows our dedication to customer support,? he said.