Total Transport Solutions
Tata Motors has addressed the shift in business needs in the market through the introduction of various service schemes.
The Indian commercial vehicle customer has evolved over last few decades, with his focus shifting from just plying and maintaining his trucks, to expanding and seeing his business become profitable. Hence, there has been a definite shift in the market towards adopting newer technologies and fleet management services. Tata Motors has addressed this business need in the market, through the introduction of the following services:

Tata FleetMan: In an effort to empower customers, to allow customers to monitor their fleet from the comfort of their office or homes, Tata Motors launched the Tata FleetMan fleet telematics service. Combining the power of modern-day technologies like SMS, emails and remote unit management, Tata FleetMan offers greater operation control, leading to faster processes and higher productivity for customers. Sampoorna Seva Annual Maintenance Contract (AMC): Tata Motors? standard annual maintenance contract (AMC) packages on its MHCV range of trucks and tippers are also well received in the market. This offering helps its customer enjoy peace of mind when it comes to his vehicle maintenance and operations. The AMC takes care of preventive maintenance and parts replacement on payment of an annual fee. It is the most reliable and convenient service for a Tata vehicles. The AMC ensures longevity of aggregates, trouble-free operations and higher resale value. Maximum uptime and quick service ensures higher returns and optimum usage. This hassle-free maintenance and repairs of Tata vehicles is no matter where the customer is in India. Complete vehicle care including change of oils and filters, hub greasing, electrical maintenance, replacement of wear and tear items like clutch, belts, brake liners, rubber parts, gaskets, kits and oil seals.

Tata Alert: This is a highway assistance programme for medium and heavy commercial vehicles, available across all national highways. Through ?Tata Alert?, drivers will receive on-site breakdown assistance within four hours of dialing a toll-free helpline number (1800-209-7979). The 24x7 ?Tata Alert? service will ensure that a vehicle is put back on the road within 48 hours from the time restoration work begins. In case of major repairs and the vehicle carrying perishable goods, ?Tata Alert? will provide load transfer assistance.

Triple Benefit Insurance: Tata Motors has launched a new premium ?Triple Benefit Insurance? across its range of M&HCV, ICV & LCV trucks and tippers, yet another first from Tata Motors in the Indian commercial vehicle space. Designed specifically to minimise the financial impact to Tata Motors CV customers, the new premium ?Triple Benefit Insurance? maximises peace of mind, to the extent of full protection against loss of time and income, due to accidents. In partnership with Iffco-Tokio General Insurance Company, the ?Triple Benefit Insurance? is available under the ?Standard Motor Insurance? policy with three specifically designed add-on covers - depreciation waiver/zero depreciation coverage, new vehicle replacement coverage and loss of income/vehicle hire cost.

Four-year warranty: Tata Motors now offers an unbeatable warranty of four years on its entire range of medium and heavy trucks from 16T GVW (gross vehicle weight) and higher, and has been extended from the earlier 25T and higher GVW range as of 1 March 2014. The four-year warranty is applicable on the full range of tractor trailers, multi-axle trucks and tippers, covering the vehicle?s driveline (engine, gearbox and rear axle) as a standard offer. The four-year warranty is supported by Tata Motors? extensive dealership and service network of over 1,700 touch points with one present every 50 km, on all major the highways of India.

Extended service interval: For any business, it is important that a vehicle stays on the road for maximum time and does not have to visit the service centre too often. Hence, Tata Motors has extended service intervals on its range of M&HCV vehicles- on engine oil, gear oil and rear axle oil, enabling savings of Rs 30,000 over four years and delivering higher uptime.