Gandhi Automations is dedicated to the quality policy that ensures that its products and services fully meet the requirements of its customers at all times. Both in products and services, we maintain the very best standards. All of our products are certified to ISO standard and services are prompt and effective, says Samir Gandhi, Executive Director, Gandhi Automations. Excerpts from the interview.

What are the solutions offered by Gandhi Automations for different verticals?
We work as a consultant and we take into consideration the need of a customer and accordingly provide the best customised option. We provide customised solution as per specific need of a particular sector for e.g. pharmaceutical, chemical, automobile, food, cold storage etc. We design, manufacture, supply, install and maintain highly sophisticated products. To fulfill our objective of providing products that are technologically advanced, energy efficient and safe we have a project engineering team that uses the latest design software combined with technologically advanced machinery to offer the customer a well-engineered product. All our products are based on the latest technology that conforms to very high standards of safety.

Tell us the innovative services offered by Gandhi Automations?
The backbone to any successful business is that degree of customer service that it offers. We absolutely believe in this principle and adhere to it. For us customer service starts from the first contact made with the client progressing through the conceptualisation, design stage, through production and installation. We are available on toll free number as well as have a dedicated customer support team that functions round the clock attending to any customer call. It is the assurance of after sales service that has earned the company tremendous goodwill in the market through absolutely content customers.

What has been the performance so far in this financial year?
Indian economy faced obstacles in the form of decelerating growth and high inflation. Also, we saw many projects being delayed indefinitely which resulted into less cash flow due to delays in last minute clearances. We had a sluggish first quarter, however the second quarter made it up for the slowness faced in the first few months. As India is emerging as a global manufacturing and supply hub in the global economy, we are continuously increasing our productivity.

How positive is the growth potential on a long term basis?
Despite prevailing global uncertainty and low sentiments in Indian industry we as a company are positive on improvement in the Indian economy and expect a demand for goods movement and create opportunities for suppliers of goods-handling products and services of all types. Overall the Indian industry has started giving emphasis on the technology updates and industry norms. The demand for automations is expected to soar in India in spite of massive augmentation in indigenous production. The manufacturing industry will need automation products to fill in gaps and meet niche requirement.

Over the years our business has shown fabulous growth, demand for user friendly and high tech products are keeping the Indian industry rising. We are continuously working to widen our horizon. We have upward and downward product line extension and we are proud to say that we have got an opportunity to serve all big giants from private to government sector industrial as well as commercial products.

Tell us about the initiatives to meet the challenges?
The company?s growth has led to new business initiatives. We have added a 200,000 sq ft of factory space to the already present 75,000 sq ft warehouse land. There is a tremendous need of our products in the market which has led to increasing our manufacturing capacity in town. On the Human Resources front our company is on the lookout for bright people and we are in the process of hiring the best of the best personnel. Even from the logistics point of view, we are growing significantly and so, we have rolled in ERP system in the company to be more organized in our operations.

How do you look at the export potential for your range of products?
The potential is huge. Since we are already Number One entrance automations and loading bay equipment company in India, we are now looking to capture the overseas market as well. Apart from catering to the growing Indian market, we would export our products to the Middle East, Africa, South America and Far-East. By 2018, 50 per cent of our turnover could be coming from exports.