Aquajet offers increased aftersales services for North American customers
Aquajet, a global leader in hydrodemolition machine manufacturing, provides increased equipment inventory, enhanced parts availability and high-caliber aftersales service and support in North America. Through the parts warehouse in Monroe, Washington, combined with the service and demonstration facilities in St. Joseph, Missouri, and Stanhope, New Jersey, Aquajet offers fast, reliable support for customers across North America – increasing productivity and shortening lead times, according to a company release.
“Aquajet is committed to providing the best equipment and customer support in the industry,” said Roger Simonsson, Managing Director of Aquajet. “That’s why we continually work to improve our products and solutions. Recent expansions to our equipment, parts and service facilities allow us to up our game and provide even better service and support for our North American customers.”
Shared with Brokk Inc, the recently expanded Stanhope, New Jersey, equipment distribution and service facility offers the company more space for increased equipment inventory. Additionally, the added space allows the Stanhope team to offer demonstrations onsite, providing an ideal setting for customers to experience Aquajet’s versatile and innovative hydrodemolition robots and choose models and attachments best suited to their needs. The Stanhope facility also offers select equipment servicing by appointment.
In addition, recent upgrades to the parts warehouse in Monroe, Washington, enhance parts availability for Aquajet hydrodemolition robots and accessories. An ample inventory of parts ensures fast delivery – often overnight under normal circumstances. In addition to swift delivery, Aquajet provides experienced technicians available by phone at 1-800-621-7856 to help customers quickly identify issues, recommend required parts and process the order over the phone. This direct service significantly reduces downtime.