MAN to focus on enhanced customer connect and satisfaction
MAN Trucks announced new initiatives that the company will roll out in 2018. These include introduction of Mobile24 & MAN ProfiDrive? and introduction of new digital tools for customer connect. Mobile24 is a 24x7 roadside assistance service that will support all MAN trucks and buses operating in the country, especially haulage vehicles. This will also be included in repair maintenance contracts (RMC) that can be customised to suit specific customer requirements.
The MAN ProfiDrive? programme will provide training to drivers to help them operate with better safety and deliver greater fuel efficiency. MAN will also offer customer solutions using digital platform that will make the interaction with the company more value-driven and efficient. These initiatives will be rolled out in a phased manner in 2018.
The announcement was made at the company?s factory in Pithampur to mark the successful conclusion of The MAN Expedition. The pan-India drive comprising four tractors and a rigid truck concluded with all the vehicles arriving at Pithampur. The activity included the CLA Evo 40.250, 49.250 and 49.300 tractors and 31.300 rigid truck. All these vehicles carried rated payload to demonstrate performance in true operating conditions. The three routes accounted for over 9,000 km traversed by the vehicles that stopped at 29 dealer locations across India.
Joerg Mommertz, Chairman and Managing Director, MAN Trucks India, said, ?We have always offered solutions that improve customer experience with MAN brand. With Mobile24, customers get the assurance of MAN care at all times. The MAN ProfiDrive? programme aims to help drivers deliver better fuel economy with their MAN machines.
Awareness about safe driving practices is the other aspect that the ProfiDrive? programme will aim to create. Digitisation is increasingly becoming a tool of convenience for customers and we plan to offer solutions to make it easier for them to connect with MAN. I am confident that these initiatives will make the overall association of customers with MAN more value-driven.?
The MAN ProfiDrive? programme will provide training to drivers to help them operate with better safety and deliver greater fuel efficiency. MAN will also offer customer solutions using digital platform that will make the interaction with the company more value-driven and efficient. These initiatives will be rolled out in a phased manner in 2018.
The announcement was made at the company?s factory in Pithampur to mark the successful conclusion of The MAN Expedition. The pan-India drive comprising four tractors and a rigid truck concluded with all the vehicles arriving at Pithampur. The activity included the CLA Evo 40.250, 49.250 and 49.300 tractors and 31.300 rigid truck. All these vehicles carried rated payload to demonstrate performance in true operating conditions. The three routes accounted for over 9,000 km traversed by the vehicles that stopped at 29 dealer locations across India.
Joerg Mommertz, Chairman and Managing Director, MAN Trucks India, said, ?We have always offered solutions that improve customer experience with MAN brand. With Mobile24, customers get the assurance of MAN care at all times. The MAN ProfiDrive? programme aims to help drivers deliver better fuel economy with their MAN machines.
Awareness about safe driving practices is the other aspect that the ProfiDrive? programme will aim to create. Digitisation is increasingly becoming a tool of convenience for customers and we plan to offer solutions to make it easier for them to connect with MAN. I am confident that these initiatives will make the overall association of customers with MAN more value-driven.?
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