Tata Motors has been comprehensively supporting the transport ecosystem to ensure all necessary supplies remain uninterrupted and seamless, nationwide. Closely working with truck drivers, small transporters, mid-size transport operators and fleet owners amidst the unprecedented times, Tata Motors identified the existing and emerging pain points in every link of the transport value chain and partnered it to address them in the most effective and efficient manner.

For frontline hero truck drivers transporting goods across the country, supplies of food, masks and sanitisers have been arranged at numerous ‘Saarthi Aaram Kendras’, across the entire Tata Motors operations network, and many other Indian Oil facilities located on the busiest national and state highways across the country. Several thousand truck drivers benefitted from the facilities and services offered.

During the lockdown, a dedicated, 24x7 helpline 1800 209 7979 was set up for truck drivers and transporters across the country. To speedily address the requests received, 900 emergency response teams were created and meticulously located in key transport hubs and corridors. These teams were manned by 4,000 trained and experienced technicians selected from Tata Motors extensive network of 1,400 workshops nationwide and supported by 21 well-stocked warehouses with spare parts quickly accessible for fast turnaround 

of vehicles.