These days, companies are looking to predict customer expectations well in advance so that they are well prepared to address customer needs. 'Considering this scenario in the market, we are working to build responsive solutions by adopting Internet of things, Artificial intelligence, augmented reality and Virtual reality,' says Shubhamangala Rudresh, Director, Quest Informatics. She shares more...

Technological innovations
We build outcome impacting solutions integrating Internet of things (IoT), Artificial Intelligence (AI), Augmented Reality (AR) and Virtual Reality (VR) to enhance customer experience and improve organisational performance. Our solutions are rugged and robust to work in realistic environments of our end customers. Whether it is a mining site or a distributor, our solutions remove friction in their operations and enhance their business outcomes. We deploy cutting-edge technologies to improve efficiency and effectiveness of Sales, Service Management and Inventory Management, Dealer/Retailer Business (DMS) and related areas. We also enhance customer experience by deploying simple yet effective mobile applications such as Customer (Cust. Portal/Cust. App). These mobile apps provide OEMs with complete information of the operations.

Value-added services
We have a simple rule at Quest. Any new technology we deploy for a client organisation must be effective, both cost-wise and function-wise. We strongly believe in appropriateness of technology solutions. We help customer uncover huge value on customer engagement by rolling out simple mobile apps. OEMs and dealers realise huge upside on customer satisfaction and deepen their engagement through mobile apps. With a click of a button, end-customers can experience the complete visibility of our client operations or can carry out self-service of certain areas without involving any resources of our client organisation. We also have developed apps for service, sales, warehouse for various segments of heavy equipment industry.

Market demand
Mobile application for aftermarket is an emerging market and value can run into millions. With new investments into core projects expected to drive growth of heavy equipment and other industry, we see a high demand for mobile applications. It is not just MNC that would be adopting mobile applications. Even the home grown companies are resorting to deploy mobile apps to differentiate their services and realise more revenues from aftermarket sales.

At the expo
We have been at Excon for the fourth time. With passing of years, the expo has gained in scale and visibility. The 2017 edition has been a great opportunity and we have a good response. This time, many of our customers themselves showcased our applications that have been rolled out to improve their service offerings.
On the first day itself, we had large walk-ins.