Volvo Trucks is shifting gears and focussing on driving customer success
Over the last 20 years, through our high-technology innovative products and services solutions, Volvo Trucks has been driving progress in the Indian market. Dinakar B, SVP-Sales, Marketing & Aftermarket and Jonas Nilsson, VP-Market Hub India, Volvo Trucks, share more...

Opportunities in 2020: We are expecting a market revival in 2020. If the infrastructure projects that are being spoken about take off, this will be an opportunity for high productivity equipment such as ours to serve our customers. Our offerings cater to the niche markets such as heavy irrigation and heavy road construction. And, these segments have been least affected by the 2019 downturn.

Enhancing productivity: "Dynafleet" is our telematics solution where the truck driving pattern is continuously monitored by the Dynafleet system, which helps in improving the driver competency and the truck operating conditions. This results in improved truck utilisation, minimal idling hours and better fuel efficiency.

Uptime: At Volvo, we have put a little more behind delivering "superior uptime" for our customers - a one-of-its-kind concept. The Volvo Uptime Center is a "digital home for a more profitable transport operation'. Today, Volvo Trucks uses connectivity to prevent unplanned stops and predict service intervals.

Driving customer success: Every day, customers across businesses choose to purchase vehicles and service solutions from us to help them succeed in their business. They trust us to keep our promises and always be there for them. In our case, this means the things that create value for the customer, where availability, quality and cost effectiveness are decisive. We don't work for customer satisfaction, rather we focus on customer success.