Customer remains at the centre of defining all our activities and it starts with understanding customer’s application and designing customised solutions, that consider the optimal performance requirements and deliver them in the most effective way.
Our emphasis has always been to keep the customer foremost in our mind. We have therefore, laid special emphasis on customer-friendly products and solutions that are easy to adapt to and help in enhancing usability and serviceability.
At L&T, customer centricity has been at the core of all activities and decisions. With our credo ‘In Service lies Success’, we have continuously provided superior value delivery to customers both in terms of the latest technology and superior performance products aided by unmatched after-sales support.
Today, automation vendors and OEMs are shifting their focus significantly according to the needs of their customers, i.e., end-users. This results in a wide-ranging transformation of products, solutions, and business models
Customer experience is the most important part of doing business. It involves optimising every customer touchpoint, be it pre-sales, point of sales, or post-sales to always ensure customer satisfaction.
ACE (Action Construction Equipment) is India’s leading material handling and construction equipment manufacturing company with a majority market share in the mobile cranes and tower cranes segment